Training of Trainers for Cultural Competence in Health & Human Services

Would you like to become a Trainer of Cultural Competence? If so, take advantage of this opportunity to become licensed, and be taught by the founder and director of Cross-Cultural Communications herself! This course is rarely offered, so we invite you to register soon; space is limited to 15 participants! 

Description

 This Training of Trainers (TOT) offers a road map for trainers who plan to give a one-day basic, introductory cultural competence workshop. TOT graduates are licensed to present this workshop to service providers, administrators and front-line staff in three key areas: healthcare, education and human services. 

The goal of both the TOT, and the one-day workshop it supports, is to promote equal access to public and community services. Cultural competence training can also help to reduce disparities in health and healthcare. 

On a practical level, the one-day program opens eyes, builds skills and helps individuals and organizations make simple but critical changes in the way they provide services. The workshop is also lively and enjoyable: it is an enriching experience for the trainer to present. 

The three-day TOT, like the one-day workshop, is intensely interactive. It builds critical thinking, self-awareness and 

 This Training of Trainers (TOT) offers a road map for trainers who plan to give a one-day basic, introductory cultural competence workshop. TOT graduates are licensed to present this workshop to service providers, administrators and front-line staff in three key areas: healthcare, education and human services. 

The goal of both the TOT, and the one-day workshop it supports, is to promote equal access to public and community services. Cultural competence training can also help to reduce disparities in health and healthcare. 

On a practical level, the one-day program opens eyes, builds skills and helps individuals and organizations make simple but critical changes in the way they provide services. The workshop is also lively and enjoyable: it is an enriching experience for the trainer to present. 

The training skills: Graduates of the TOT are licensed to give the one-day workshop at will, with no licensing fees. There are also no costs for the trainer’s electronic materials, which include a professionally designed slide kit, handouts and planning activities. These materials are included in the cost of tuition. 

See the sample agenda, attached, for an overview of the one-day workshop that trainers learn how to present. This one-day program, like the TOT itself, builds on the federal 2013 Culturally and Linguistically Appropriate Services (CLAS) Standards developed by the U.S. Office of Minority Health as well as legislation and best practices. Both the one-day workshop and the TOT are based on extensive research and experience. They represent the highest quality of knowledge in the field.

Sample Agenda

Module 1: Language and Communication 

Objective 1: Why language matters: a rationale for linguistic competence 

  • Laws that protect: language laws and patient safety 
  • Accreditation 
  • Education and health literacy, readmission rates and quality of care 
  • The business case: risk and liability, diversity population satisfaction and outcomes 

Objective 2: Best practices 

  • Language access 
  • Key best practices: bilingual providers; staff and contract interpreters; patient guides; remote interpreting 

Objective 3: How to work with interpreters 

  • Tips for working with interpreters 
  • Trained vs. untrained interpreters 
  • Sight translation 
  • Telephone and video interpreting 

Module 2: Bridging Cultures 

Objective 1: The impact of culture (WHY culture matters) 

  • Cultural diversity and cultural competence 
  • Communication styles 

Objective 2: Culturally responsive care (WHAT to do about it) 

  • The LEARN model 
  • Universal communication strategies 
  • Bias and stereotypes 

Objective 3: Overcoming cultural barriers (HOW to address culture) 

  • Best practices to address cultural differences 
  • Cultural competence tools and checklist 
  • Planning for success 

Presenter

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Marjory Bancroft founded and directs Cross-Cultural Communications, the only national training agency for community interpreting and cultural competence. An international leader in community interpreting and intercultural mediation, she has lived in eight countries and studied seven languages. She holds a BA and MA in French linguistics from Quebec City and advanced language certificates from universities in Spain, Germany, and Jordan. In addition to interpreting, she has taught translation, English and French for two universities in Canada and Jordan, continuing education programs, Quebec schools for immigrants and the Canadian Embassy in Washington, DC. For three years she managed a community language bank of 200 interpreters and translators. Since 2001 she has trained more than 7,000 interpreters and providers across the U.S. and abroad in interpreting, cultural competence, language access and how to work with interpreters. The lead author of several textbooks and training manuals for interpreting and cultural competence, she has also authored numerous other publications. Her textbooks have sold over 20,000 copies and are purchased in 22 countries and 48 U.S. states. Her organization has more than 280 licensed trainers in 35 U.S. states, Washington, DC, Guam and six other countries. Marjory speaks and keynotes regularly at conferences across the U.S. and abroad, has sat on several national and international committees, and was the world Project Leader for an ISO International Standard on interpreting.

When & Where



October 14th-17th, 2018

Cost: $2,500.00

(One day cultural competency training on 10/14, three training days to follow 10/15-10/17. The one day training will be held at Amherst H. Wilder Foundation)

8:30 am-4:30 pm each day

(please arrive at 8:15 am on 10/14 & 10/15 the first day for check-in)

Light refreshments to be provided throughout the training. Lunch will be held 12:00 pm-1:00 pm, participants are responsible for bringing their own lunch.

Location:

7100 Northland Cir N 

Brooklyn Park, MN 55428

1st Floor Conference Room

For questions, call Maikhou Vang at 651-621-4865 for more information or email questions to maikhou.vang@weavingcultures.com.

To register, please click the link below:


TOT Cultural Competence in Healthcare & Human Services Registration Form