Cultural Competence in Health & Human Services


This one day workshop offers a dynamic introduction to cultural competence in healthcare and human services. The goal is to provide effective  services across all languages and cultures. The workshop includes film vignettes, planning activities, role-plays, and other interactive activities. It is based on national standards for cultural and linguistic competence from the U.S. Department of Health & Human Services, Office of Minority Health, as well as federal laws and national best practices. 

The solutions offered in this training are practical; basic skills and strategies to overcome language and cultural differences. Participants will learn about legal requirements for language access and cultural competence; how to work with an interpreter, evidence-based models for communicating across cultures, and how to develop a cultural competence plan.  The program is provided in two modules. Part I focuses on language and communication; Part II addresses how to connect across cultures. 

This in-depth, hands-on workshop opens eyes, builds skills, and helps participants understand that they key to providing culturally competent services is effective communication. 

This workshop is approved for 6 continuing education points (6.0 hours/0.6 CEU's) by the ATA.



Marjory Bancroft founded and directs Cross-Cultural Communications, the only national training agency for community interpreting and cultural competence. An international leader in community interpreting and intercultural mediation, she has lived in eight countries and studied seven languages. She holds a BA and MA in French linguistics from Quebec City and advanced language certificates from universities in Spain, Germany, and Jordan. In addition to interpreting, she has taught translation, English and French for two universities in Canada and Jordan, continuing education programs, Quebec schools for immigrants and the Canadian Embassy in Washington, DC. For three years she managed a community language bank of 200 interpreters and translators. Since 2001 she has trained more than 7,000 interpreters and providers across the U.S. and abroad in interpreting, cultural competence, language access and how to work with interpreters. The lead author of several textbooks and training manuals for interpreting and cultural competence, she has also authored numerous other publications. Her textbooks have sold over 20,000 copies and are purchased in 22 countries and 48 U.S. states. Her organization has more than 280 licensed trainers in 35 U.S. states, Washington, DC, Guam and six other countries. Marjory speaks and keynotes regularly at conferences across the U.S. and abroad, has sat on several national and international committees, and was the world Project Leader for an ISO International Standard on interpreting.

When & Where

Sunday, October 14th, 2018

8:30 am-4:30 pm

Amherst H. Wilder Foundation

451 Lexington Parkway North, Saint Paul, MN 55104

Free Parking in the Ramp

Light refreshments will be provided throughout the entire course.

Lunch is provided free to all participants (12:00 pm-1:00 pm)

Cost: $160 (Registration form below)

On-site Registration: $180.00

Please arrive by 8:15am to check-in. Participants must arrive on-time by 8:30am and stay until 4:30pm to receive CEU certificate.

Questions? Call Elizabeth Frohn at 612-817-7716 for more information or email questions to

Last Day to Register: September 30th, 2018

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